On a recent journey across the empire, I found myself on a packed red-eye flight. Nothing surprising I suppose. These days most flights are seeing high load factors. As we settled in, sipping water, while waiting for the boarding to complete, a fellow passenger beckoned the flight attendant. "Err, excuse me," he says rather loudly, trying to get her attention. I am thinking "dude, she's right there. Quit yelling." So not jellin'. She turns around and looks down at him through her black rimmed glasses that are perched on the tip of her nose, as though waiting for a take-off clearance. Smiling a non-smile, she says "yes, sir?" without actually saying those words.
"Can I get a thicker blanket? This one is too thin," he says. I try hard to suppress a he's-so-green smile when the FA bursts out, quite joyously, "you are kidding, right?" Chuckle, chuckle. Managing to regain her voice, she continues. "You should be happy that you have a blanket at all." Gesturing to the main cabin, she adds bitterly, "Folks in the back don't even get that often. We carry fewer and fewer blankets these days."
Duly chastised and feeling quite embarrassed, the poor sod adds, "oh, I didn't know. I was just asking..." Dismissively, she continues her commentary, "The ones on transatlantic flights are slightly thicker." Big difference, that makes, I think. We are only hopping coast to coast, not the pond after all.
Is it too much to ask, Madam Flight Attendant to show a little courtesy and not laugh at a customer's request? Sure, he may have seemed clueless, but to laugh at his question like that. Tsk, tsk. Scary customer service.
Showing posts with label Travel. Show all posts
Showing posts with label Travel. Show all posts
Sunday, December 16, 2007
Monday, October 30, 2006
Last on board!
I had to travel to Boston for a meeting this past weekend and I opted to fly out early Saturday morning and get back home late the next night. My itinerary had me on the 6am US airways out of Baltimore-Washington (BWI), connecting in Pittsburgh (PIT) within a 30 minute window to arrive in Boston at 9am. (Of course, I could have taken a non-stop flight, but that would only give me half the number of miles for the same price!)
My journey had four segments in all: two each way. Baltimore-Pittsburgh-Boston and Boston-New York-Baltimore.
I didn't stick to any of the four flights however! Talk about planning...
Saturday morning:
4am: Got up n(note, I don't say woke up!); had my morning tea; took a quick shower and logged in for a quick email check. My 'quick mail check' turned out to not so quick after all.
5:05am: Look at the watch. Whoops! The flight leaves in less than an hour!
5:05:00-5:07:00: Throw in a change of clothes into the bag; stuff the printout of the boarding pass (I had checked in online the previous night). Hunt for a towel.
5:07:30: Still no sign of my travel towel. Think of giving up search.
5:07:40: Decide to do a last sweep.
5:07:54: Find towel. Stuff that in. Grab keys.
5:08:15: Turn off lights in the room; sprint to the living room; wear shoes. Run to my car. (Shoot! Its raining!)
5:09:40: Coughs to life - my car, not me.
5:10:00: Exit apartment complex.
5:12:00: Enter the B-W parkway (highway to the airport).
5:16:00: Encounter a left-lane-hugging low-life (LLHLL).
5:16:10: Flash light. And speed away.
5:18:24: Another LLHLL.
5:18:38: Still behind the same LLHLL.
5:19:35: Forced to pass on right.
5:27:00: Signs to airport... yippie!
5:33:00: Pull into daily parking garage.
5:35:23: Park car; make a dash to the nearest shuttle bus stop.
5:36:00: Come on, come on, come on! Where is the bus?!
5:38:00: Contemplate running to the terminal.
5:38:30: Reconsider - it is raining and I don't have an umbrella.
5:39:23: The shuttle bus arrives!
5:41:00: Still on bus - waiting at the traffic light.
5:43:10: First stop at the terminal. Though my flight leaves from the next terminal, alight at the first stop thinking its faster to run than wait for the bus to move.
5:43:45: Running on wet sidewalk - stupid idea. Slow down running speed.
5:44:45: Inside D terminal! Join the long security lane!
5:53:00: Still in security line. Move it, people!
5:55:10: A flight attendant cuts in front - ugh.
5:55:20: Bag, shoes, wallet, keys all go through the X-ray.
5:56:30: Finally, past security check. No time to wear shoes. Grab shoes in one hand, jacket in the other, toss shoulder bag on the back. Run, Forrest, run!!
5:59:34: Still running, dodging holiday-makers and their HUGE bags. The gate is at the other end of the terminal D-45. Run down the final flight of stairs. Turn right. Spot the gate agents.
6:00:10: At the gate finally!
Customer agent (CA): Which flight, sir?
Me: The one to Pittsburgh.
CA: Sorry, sir. You missed the flight.
Me: Is it still at the gate? Has it pushed back yet?
CA: Sir, you missed it. What is your final destination?
Me: Boston.
CA: (Typing furiously). Tell you what, I'll get you on this plane (there is a plane to Philly boarding at the moment).
Me: When does the connecting flight from Philly reach Boston?
CA: Umm.. 8:54.
Me: (inwardly, yaaye! that is a whole 6 minutes before my actual flight!) Ok. Many thanks.
CA to another CA who is handling boarding for the Philly flight: Wait, don't close the door. One more coming up.
So at 6:04am, I run down the jetway and board the plane to Philly. The last one to board the plane. Phew.
The flight and the connecting one was both quite uneventful. We landed in Boston a few minutes earlier than scheduled but spent 20 minutes taxiing (oh, joy).
Sunday evening:
My return flight is scheduled to depart at 7:00p. I reach the airport at 6 to find that my flight is delayed by over an hour. Looks like many flights are running late. The 5:00p shuttle hasn't departed yet. I go to the gate to see if I can get on that plane. Turns out I can! The plane was about to leave and they didn't have time to print a new boarding pass for me! The gate agent took my 7:00p boarding pass and sent me scurrying down the jetway with the words "open seat". Again, I'm the last one to board the plane.
A short hop from Boston to New York. The pilots decided to stay high up longer than usual due to turbulence in lower altitudes. The quick descent wasn't exactly kind on my ears. Stuffed ears for a long time is no fun!
Same story at New York's Laguardia airport (LGA) - more delays! Thanks to the magic of standby, I put my name down for the earlier flight from LGA to Baltimore, which was delayed! You know where this is going - again the last one to board! Taking off runway 31 for a gorgeous view of Manhattan on the left, we cruised at 18,000 feet for a short 30 minute flight to Baltimore.
My journey had four segments in all: two each way. Baltimore-Pittsburgh-Boston and Boston-New York-Baltimore.
I didn't stick to any of the four flights however! Talk about planning...
Saturday morning:
4am: Got up n(note, I don't say woke up!); had my morning tea; took a quick shower and logged in for a quick email check. My 'quick mail check' turned out to not so quick after all.
5:05am: Look at the watch. Whoops! The flight leaves in less than an hour!
5:05:00-5:07:00: Throw in a change of clothes into the bag; stuff the printout of the boarding pass (I had checked in online the previous night). Hunt for a towel.
5:07:30: Still no sign of my travel towel. Think of giving up search.
5:07:40: Decide to do a last sweep.
5:07:54: Find towel. Stuff that in. Grab keys.
5:08:15: Turn off lights in the room; sprint to the living room; wear shoes. Run to my car. (Shoot! Its raining!)
5:09:40: Coughs to life - my car, not me.
5:10:00: Exit apartment complex.
5:12:00: Enter the B-W parkway (highway to the airport).
5:16:00: Encounter a left-lane-hugging low-life (LLHLL).
5:16:10: Flash light. And speed away.
5:18:24: Another LLHLL.
5:18:38: Still behind the same LLHLL.
5:19:35: Forced to pass on right.
5:27:00: Signs to airport... yippie!
5:33:00: Pull into daily parking garage.
5:35:23: Park car; make a dash to the nearest shuttle bus stop.
5:36:00: Come on, come on, come on! Where is the bus?!
5:38:00: Contemplate running to the terminal.
5:38:30: Reconsider - it is raining and I don't have an umbrella.
5:39:23: The shuttle bus arrives!
5:41:00: Still on bus - waiting at the traffic light.
5:43:10: First stop at the terminal. Though my flight leaves from the next terminal, alight at the first stop thinking its faster to run than wait for the bus to move.
5:43:45: Running on wet sidewalk - stupid idea. Slow down running speed.
5:44:45: Inside D terminal! Join the long security lane!
5:53:00: Still in security line. Move it, people!
5:55:10: A flight attendant cuts in front - ugh.
5:55:20: Bag, shoes, wallet, keys all go through the X-ray.
5:56:30: Finally, past security check. No time to wear shoes. Grab shoes in one hand, jacket in the other, toss shoulder bag on the back. Run, Forrest, run!!
5:59:34: Still running, dodging holiday-makers and their HUGE bags. The gate is at the other end of the terminal D-45. Run down the final flight of stairs. Turn right. Spot the gate agents.
6:00:10: At the gate finally!
Customer agent (CA): Which flight, sir?
Me: The one to Pittsburgh.
CA: Sorry, sir. You missed the flight.
Me: Is it still at the gate? Has it pushed back yet?
CA: Sir, you missed it. What is your final destination?
Me: Boston.
CA: (Typing furiously). Tell you what, I'll get you on this plane (there is a plane to Philly boarding at the moment).
Me: When does the connecting flight from Philly reach Boston?
CA: Umm.. 8:54.
Me: (inwardly, yaaye! that is a whole 6 minutes before my actual flight!) Ok. Many thanks.
CA to another CA who is handling boarding for the Philly flight: Wait, don't close the door. One more coming up.
So at 6:04am, I run down the jetway and board the plane to Philly. The last one to board the plane. Phew.
The flight and the connecting one was both quite uneventful. We landed in Boston a few minutes earlier than scheduled but spent 20 minutes taxiing (oh, joy).
Sunday evening:
My return flight is scheduled to depart at 7:00p. I reach the airport at 6 to find that my flight is delayed by over an hour. Looks like many flights are running late. The 5:00p shuttle hasn't departed yet. I go to the gate to see if I can get on that plane. Turns out I can! The plane was about to leave and they didn't have time to print a new boarding pass for me! The gate agent took my 7:00p boarding pass and sent me scurrying down the jetway with the words "open seat". Again, I'm the last one to board the plane.
A short hop from Boston to New York. The pilots decided to stay high up longer than usual due to turbulence in lower altitudes. The quick descent wasn't exactly kind on my ears. Stuffed ears for a long time is no fun!
Same story at New York's Laguardia airport (LGA) - more delays! Thanks to the magic of standby, I put my name down for the earlier flight from LGA to Baltimore, which was delayed! You know where this is going - again the last one to board! Taking off runway 31 for a gorgeous view of Manhattan on the left, we cruised at 18,000 feet for a short 30 minute flight to Baltimore.
Tuesday, June 06, 2006
United 93
A couple of weeks ago, I saw the movie United 93. It chronicles UA93's flight into history books as one of the ill-fated aircrafts lost on 9/11. Supposedly headed for the White House, the flight came down in Pennsylvania, less than 200 miles from Washington.
The movie opened to mixed reactions from people debating whether we needed to be reminded of an attack that is still fresh in our minds. Just a couple of days ago, as a reminder of 9/11, a small plane was escorted safely out of the controlled DC's airspace by military jets. When incidents such as these serve as grim forget-me-nots, it is fair to ask whether United 93: the movie's time had come. At any rate, I don't have a problem with the movie's timing.
The more important question is how the movie is made, not its timing. And on that point, the moviemakers score well, I think. The movie makes the real seem very real -- the tension is palpable as events of the day unfold, the 'grip' heightens as the day progresses. The camera work, the abrupt dialogue, unrecognizable actors, real pilots as actors -- it all fits rather neatly. Though there is nothing neat about the day.
On the aviation aspect of the movie, too, it does a remarkably good job. Aviation geeks will probably spot a goof or two. Overall, though, the movie pays close attention to detail and gets it right.
The movie opened to mixed reactions from people debating whether we needed to be reminded of an attack that is still fresh in our minds. Just a couple of days ago, as a reminder of 9/11, a small plane was escorted safely out of the controlled DC's airspace by military jets. When incidents such as these serve as grim forget-me-nots, it is fair to ask whether United 93: the movie's time had come. At any rate, I don't have a problem with the movie's timing.
The more important question is how the movie is made, not its timing. And on that point, the moviemakers score well, I think. The movie makes the real seem very real -- the tension is palpable as events of the day unfold, the 'grip' heightens as the day progresses. The camera work, the abrupt dialogue, unrecognizable actors, real pilots as actors -- it all fits rather neatly. Though there is nothing neat about the day.
On the aviation aspect of the movie, too, it does a remarkably good job. Aviation geeks will probably spot a goof or two. Overall, though, the movie pays close attention to detail and gets it right.
Monday, May 01, 2006
United 93, the Movie
This entry is my take on:
Blogpourri: United 93, the Movie: Would You Watch It?
I fail to see the argument that its too soon, too traumatic to watch the movie. I too, remember the Day vividly. Living about 10 miles northeast of Pentagon, I can understand Sujatha's comments about the raw nature of that day.
There are several instances of art imitating life where you know the end even before the beginning - all those World war movies for example. For veterans of that war, I'm sure some wounds never healed. Making movies about those events does not in any way, demean their experiences. If potrayed with historical accuracy, these movies can serve as useful reminders for a long time!
Too traumatic? Sure, it was. And it still is for many. So is the AIDS epidemic. But movies like Longtime Companion, And the band played on, and Philadelphia were made. They have had a significant impact on how we even look at the subject today.
At the risk of sounding flippant, I would add that terrorist attacks like 9-11 seem to have a less traumatic impact on the Indian psyche. How many people remember the Bombay bombings today - or even the more recent Delhi bombings?
Long story short: I hope to see the movie United 93 soon - this weekend perhaps.
Blogpourri: United 93, the Movie: Would You Watch It?
I fail to see the argument that its too soon, too traumatic to watch the movie. I too, remember the Day vividly. Living about 10 miles northeast of Pentagon, I can understand Sujatha's comments about the raw nature of that day.
There are several instances of art imitating life where you know the end even before the beginning - all those World war movies for example. For veterans of that war, I'm sure some wounds never healed. Making movies about those events does not in any way, demean their experiences. If potrayed with historical accuracy, these movies can serve as useful reminders for a long time!
Too traumatic? Sure, it was. And it still is for many. So is the AIDS epidemic. But movies like Longtime Companion, And the band played on, and Philadelphia were made. They have had a significant impact on how we even look at the subject today.
At the risk of sounding flippant, I would add that terrorist attacks like 9-11 seem to have a less traumatic impact on the Indian psyche. How many people remember the Bombay bombings today - or even the more recent Delhi bombings?
Long story short: I hope to see the movie United 93 soon - this weekend perhaps.
Friday, January 07, 2005
Coast to coast on the road!
Two weeks on the road - a coast to coast road trip. Actually a coast to coast to coast road trip! Check out the road trip page for pictures and more!
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